To use EasyAccess 2.0 VPN connection, multiple TCP connection would be made from your HMI or PC to our vpn servers.
On PC, you can download our analyzer tool ea_test.zip to check connections to those servers.
On the HMI, you need to make sure HMI can connect to those vpn servers:
If any error happens, please help check your network settings (Ex: firewall).
If you still don't know what to do. You can contact our online customer service for help.
Please run "analyze.bat" and check the result from "analyze_result.txt" in dns_check.zip.