To use EasyAccess 2.0 VPN connection, multiple TCP connection would be made from your HMI or PC to our vpn servers.

On PC, you can download our analyzer tool ea_connection_test.zip to check connections to those servers.

Please run "analyze.bat" and check the result from "analyze_result.txt

On the HMI, you need to make sure HMI can connect to EasyAccess 2.0 servers

If any error happens, please help check your network settings (Ex: firewall).
If you still don't know what to do. You can contact our online customer service for help.

For access of Global server: https://account.ihmi.net
For access of China server: https://www.easyaccess.cn

Please run "analyze.bat" and check the result from "analyze_result.txt" in dns_check.zip.

1. Please help check if ther's any anti-virus program running (Ex: Eset Nod32 Antivirus). If yes, please disable it and reboot operating sysytem. Then open EasyAccess 2.0 again

2. If driver is still install fail. Please create a folder C:\tmp, open EasyAccess 2.0 again and send us the log file C:\tmp\easy_access_master_app.log

1. Try below proxy to see if it works


HMI Info Collector