Diagnosis

To use EasyAccess 2.0 VPN connection, multiple TCP connection would be made from your HMI or PC to our vpn servers.

On PC, you can download our analyzer tool ea_test.zip to check connections to those servers.
On the HMI, you need to make sure HMI can connect to those vpn servers:

  • ireland.wvpn.ihmi.net
  • japan.wvpn.ihmi.net
  • us.wvpn.ihmi.net

If any error happens, please help check your network settings (Ex: firewall).
If you still don't know what to do. You can contact our online customer service for help.

For access of Global server: https://account.ihmi.net
For access of China server: https://www.easyaccess.cn

Please run "analyze.bat" and check the result from "analyze_result.txt" in dns_check.zip.

HMI Info Collector