EasyAccess 2.0 Trouble Shooting

Trouble Shooting

Check error code in "EasyAccess 2.0 Setting" or LW-10829 (16bit)

Please check if your HMI is already activated or not. To activate HMI, please reference How to activate an HMI

Your HMI can not connect to EasyAccess 2.0 server

Please help check your network settings (Ex: firewall), also check connections to EasyAccess 2.0 server lists.

if your IT environment have strict rule, please add those servers to your firewall white list.

License Key has expired. Please check with your distributor.

Open and close client too frequently.

HMI client will auto-upgrade to make sure compatibility. Please wait until auto-upgrade finish.

HMI client will connect to server again after upgrade finish.

Client program does not exist in HMI memory. Please upgrade OS to solve this issue.

HMI client will auto-upgrade to make sure compatibility. Re-dwnload is scheduled after 10 minutes.

You can also stop EasyAccess 2.0 and start again.

If you still see the same error code. Please check connections to EasyAccess 2.0 account server

Global
- account.ihmi.net (54.171.161.211:443)
China
- www.easyaccess.cn (47.98.131.242:443)

Please stop EasyAccess 2.0 and start again when network connection ready.

Your HMI can not connect to EasyAccess 2.0 account server. Please help check your network settings (Ex: firewall).

If your IT environment have strict rule, please add EasyAccess 2.0 account server to your firewall white list.

Global
- account.ihmi.net (54.171.161.211:443)
China
- www.easyaccess.cn (47.98.131.242:443)

Please stop EasyAccess 2.0 and start again when network connection ready.

Hardware key can not be generated. Please stop EasyAccess 2.0 and start again.

If you still see the same error code. Please contact our customer service.

Hardware key can not be generated. Please stop EasyAccess 2.0 and start again.

If you still see the same error code. Please contact our customer service.

Please check if you HMI "Time/Date" setting in system setting is correct.

Update the HMI project with EasyBuilder Pro 6.08.01.442 Build 2023.03.08, or 6.08.02.275 Build 2023.03.24 or any version with newer build date, which will upgrade the EasyAccess 2.0 client as well.
For non cMT/cMT-X models, remember to tick the “EasyAccess 2.0” box when updating.

If problem still happens. Maybe your IT environment have strict rule.

Please add EasyAccess 2.0 server lists to your firewall white list.

HMI session id / password can not be generated. Please stop EasyAccess 2.0 and start again.

Please check your network settings

Gateway setting might be wrong (Ex: 0.0.0.0), please enter correct garteway.

Check the proxy setting. Error occurs if it is enabled but value doesn't set. If you don't use proxy, please keep the Proxy setting "Disable".

Please check you network settings

DNS setting might be wrong. You can try some public DNS to see if it works.
- Global server
  - 8.8.8.8
- China server
  - 223.5.5.5

Please check your proxy setting

If you don't use proxy, please keep the Proxy setting "Disable".

Your HMI can not connect to EasyAccess 2.0 authentication server. Please help check your network settings (Ex: firewall).

If your IT environment have strict rule, please add EasyAccess 2.0 authentication server to your firewall white list.

Global
- auth.ihmi.net (54.238.174.31:443)
China
- auth.easyaccess.cn (47.99.111.36:443)

Please stop EasyAccess 2.0 and start again when network connection ready.

Please check if you HMI "Time/Date" setting in system setting is correct.

If problem still happens. Maybe your IT environment have strict rule.

Please add EasyAccess 2.0 server lists to your firewall white list.

Your HMI can not connect to EasyAccess 2.0 account server. Please help check your network settings (Ex: firewall).

If your IT environment have strict rule, please add EasyAccess 2.0 account server to your firewall white list.

Global
- account.ihmi.net (54.171.161.211:443)
China
- www.easyaccess.cn (47.98.131.242:443)

Please stop EasyAccess 2.0 and start again when network connection ready.

Please check if you HMI "Time/Date" setting in system setting is correct.

If problem still happens. Maybe your IT environment have strict rule.

Please add EasyAccess 2.0 server lists to your firewall white list.

Click "start" on EasyAccess 2.0 page or system setting to get correct Hardware Key.

After getting the correct Hardware Key. You might see the error code : 1 (Not activated)

Please click "Setup" to scan EA 2.0 QRCode to activate HMI by activation card.

Click "start" on EasyAccess 2.0 page or system setting if HMI is already activated.

1. Check adapters in Network Connections

Press the Windows key and the R key at the same time to open the Run box. Type ncpa.cpl and hit Enter and you can access Network Connections immediately.

2. Check adaptors in Network Connections, if EasyAccess 2.0 driver installed correctly, you should see two adapters : OVPN & EasyAccessVPN

3. Try to uninstall adapters and relaunch EasyAccess 2.0 again to see if the problem solved

Open "Command Prompt" in administrator mode (Run as administrator)
Type "cd C:\Program Files (x86)\EasyAccess 2.0\vpn\driver\x64"
Type "devcon.exe remove tap0901" to remove all adapters

Relaunch EasyAccess 2.0

4. If problem is not solved, try to install adapters manually might also solve this problem

Type "devcon.exe remove tap0901" to remove all adapters as in previous step
Type "devcon.exe install OemWin2k.inf tap0901" to install a new adapter

Rename new installed adapter to "OVPN"

Type "devcon.exe install OemWin2k.inf tap0901" to install a new adapter
Rename new installed adapter to "EasyAccessVPN"

Open EasyAccess 2.0